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Determinations

If a case has not been resolved after going through the TIO’s referral, conciliation and investigation processes, the TIO may issue a determination, which is a decision a telecommunications service provider must legally implement.

The TIO has made the following determinations:

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614