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Determinations

If a case has not been resolved after going through the TIO’s referral, conciliation and investigation processes, the TIO may issue a determination, which is a decision a telecommunications service provider must legally implement.

The TIO has made the following determinations:

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

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