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Phone and Internet Bundle

04 July 2011

Harry contacted us to say that he had agreed to a contract with a service provider for a bundled landline and internet service. The service provider had not been able to supply the internet service, so it had released him from the internet contract. But it would not let him cancel the landline contract even though he had only taken it up because of the bundled agreement.

We found that Harry had only agreed to the landline contract because he expected to get the internet service too. Also, by holding him to the landline contract the service provider was unfairly stopping him from finding a bundled service with another company. The service provider agreed to release Harry from the landline contract with no exit fee.

(Names have been changed to protect privacy)

Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614