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Faulty internet

04 July 2011

A woman contacted us about speed and drop-out issues with her wireless internet connection.

She had bought a pre-paid wireless internet device, and soon experienced periods when she could not use the service. She could also only use the device in certain areas in her house. She contacted the service provider a number of times, but the service did not get any better.

We found that the woman did not receive very good mobile coverage in her house because there were no mobile towers nearby, but she was not told this when buying the device.

The service provider agreed to refund her what she had paid for the service.

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614