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04 July 2011

A man contacted us to say that he had agreed to a contract with a service provider for a bundled landline and internet service. The service provider had not been able to supply the internet service, so it had released him from the internet contract. But it would not let him cancel the landline contract even though he had only taken it up because of the bundled agreement.

We found the consumer had only agreed to the landline contract because he expected to get the internet service too. Also, by holding him to the landline contract the service provider was unfairly stopping him from finding a bundled service with another company. The service provider agreed to release him from the landline contract with no exit fee.

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614