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Ombudsman Decisions

If a case has not been resolved after going through the referral, conciliation and investigation processes, the Telecommunications Industry Ombudsman may issue a determination, which is a decision a telecommunications service provider must legally implement.

The Telecommunications Industry Ombudsman has made the following determinations:

Supporting phone and internet providers

Supporting phone and internet providers

Peter changed his business model to offer phone and voice data services, and needed to join the Telecommunications Industry Ombudsman as a member.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614