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Publications

The TIO's publications include important information for our key stakeholders.

We have a range of brochures, including one in 31 languages, which are available for distribution to consumers and member organisations.

Our fact sheets, which can be printed in PDF format, include more comprehensive information about topics of interest for consumers and small businesses.

Our annual report contains a review of our key statistics, staff and consumer profiles, analysis of the key issues that we have dealt with during the year, and an analysis of telecommunications industry consumer codes.  

We have the power to decide the resolution of a complaint, and tell a service provider the actions they must take or not take. We can publish details about any complaint we have decided or dismissed. 

We provide consumers with regular updates on our key statistics, case studies, and consumer tips. You can subscribe to receive TIO news as it breaks.

We issue regular media releases, which provide comment on topics of interest including the contents of TIO Talks and our annual report. 

Document format

Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Adobe Accessibility Resource Centre also provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.

Recent Posts:

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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