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The TIO's publications include important information for our key stakeholders.

We have a range of brochures, including one in 31 languages, which are available for distribution to consumers and member organisations.

Our fact sheets, which can be printed in PDF format, include more comprehensive information about topics of interest for consumers and small businesses.

Our annual report contains a review of our key statistics, staff and consumer profiles, analysis of the key issues that we have dealt with during the year, and an analysis of telecommunications industry consumer codes.  

We have the power to decide the resolution of a complaint, and tell a service provider the actions they must take or not take. We can publish details about any complaint we have decided or dismissed. 

We provide consumers with regular updates on our key statistics, case studies, and consumer tips. You can subscribe to receive TIO news as it breaks.

We issue regular media releases, which provide comment on topics of interest including the contents of TIO Talks and our annual report. 

Document format

Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Adobe Accessibility Resource Centre also provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.

Recent Posts:

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614