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Systemic investigations

Most of the complaints we receive are dealt with on a case-by-case basis. However, we may look into broader issues that have the potential to affect many consumers. We will work with you to try and fix any potentially systemic issues we identify.

For more information about how the TIO approaches systemic investigations, see our Systemic Issues Complaint Handling Procedures

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614