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Systemic investigations

Most of the complaints we receive are dealt with on a case-by-case basis. However, we may look into broader issues that have the potential to affect many consumers. We will work with you to try and fix any potentially systemic issues we identify.

For more information about how the TIO approaches systemic investigations, see our Systemic Issues Complaint Handling Procedures

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

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