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Systemic investigations

Most of the complaints we receive are dealt with on a case-by-case basis. However, we may look into broader issues that have the potential to affect many consumers. We will work with you to try and fix any potentially systemic issues we identify.

For more information about how the TIO approaches systemic investigations, see our Systemic Issues Complaint Handling Procedures

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?