If you believe a complaint has been inappropriately escalated to a higher level or you believe a complaint has been lodged against an incorrect member you can address this concern through the reclassification request procedure.
Before making a reclassification request please read our FAQs.
Submit a reclassification request
The request must be submitted to the TIO using our online form.
If you are unclear about the reclassification process please contact Industry Engagement via email or on +61 (03) 8680 8424.
All reclassification requests will be assessed within specific timeframes outlined in the Complaint Handling Procedures.
Should your reclassification request be declined and you are unsatisfied with our explanation you may request an independent review.
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614