Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Action Telecom (old)

Trading name:
Action Telecom (old)
Member name:
Zen Telecom Pty Ltd (old)
Member status:
Member - Active
Carrier License:
No
Address:
PO Box 3391
WHEELERS HILL
VIC, 3150
Facsimile number:
(03) 8669 4308
Customer service number:
1 300 559 836
Web address:
http://zentelecom.com.au

Return to the members listing

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614