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Air Broadband

Trading name:
Air Broadband
Member name:
XCy Pty Ltd
Member status:
Member - Active
Carrier License:
No
Address:
Unit 1
5 Milford Street
East Victoria Park
WA, 6101
Facsimile number:
(08) 9460 3890
Customer service number:
1 300 929 247
Web address:
http://www.xcy.com.au

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614