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21st Century Internet Access

Trading name:
21st Century Internet Access
Member name:
Sixty Second Crater Pty Ltd
Member status:
Member - Active
Carrier License:
PO Box 2180
VIC, 3079
Facsimile number:
(03) 9499 4916
Customer service number:
(03) 9497 5507
Web address:

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614