Member Online Education
Member Online Education (MOE) is a series of free online resources that TIO members can access to learn about TIO processes and to get information about best practice complaint handling.
Using the modules can help telcos understand how to handle TIO complaints from referral through to investigation and their obligations as a telecommunications service provider.
1. Introduction to the TIO
This module has general information about the TIO that will be helpful for new providers and complaint handling staff at existing providers.
2. TIO complaint handling procedures
This module details how to handle a TIO complaint from referral to conciliation and investigation.
3. Best practice complaint handling
This module provides you with some practices and strategies to help you deal with complaints effectively.
How to access the modules
MOE is accessible only to TIO members who have registered.
To register, please email the Stakeholder Engagement team or call on 03 8680 8424.