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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

To subscribe to MNews and receive the newsletter monthly, please email members@tio.com.au

Annual General Meeting 24 November 2014

21 Oct 2014

The Annual General Meeting of Telecommunications Industry Ombudsman Limited will be held in Sydney on Monday 24 November 2014.

TIO position statements

21 Oct 2014

We are pleased to release the following four new position statements after consulting with industry and consumer representatives.

Plain language Terms of Reference

21 Oct 2014

On 5 August 2014, the TIO Ltd Board approved a new plain language version of the Terms of Reference.

Deployment of Unauthorised Transfer procedure change

14 Oct 2014

We recently advised that we would be improving our handling of unauthorised transfer complaints.

New South Wales member forum - 25 November 2014

14 Oct 2014

Have your say - member roundtable discussion with the Ombudsman Simon Cohen.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614