Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Member News

Keep in touch

Subscribe to our RSS Feed
TIO Members RSS Feed

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

Annual General Meeting 24 November 2014

21 Oct 2014

The Annual General Meeting of Telecommunications Industry Ombudsman Limited will be held in Sydney on Monday 24 November 2014.

TIO position statements

21 Oct 2014

We are pleased to release the following four new position statements after consulting with industry and consumer representatives.

Plain language Terms of Reference

21 Oct 2014

On 5 August 2014, the TIO Ltd Board approved a new plain language version of the Terms of Reference.

Deployment of Unauthorised Transfer procedure change

14 Oct 2014

We recently advised that we would be improving our handling of unauthorised transfer complaints.

New South Wales member forum - 25 November 2014

14 Oct 2014

Have your say - member roundtable discussion with the Ombudsman Simon Cohen.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Next

 

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?