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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

To subscribe to MNews and receive the newsletter monthly, please email members@tio.com.au

Ombudsman Simon Cohen to leave TIO

26 Jun 2015

Telecommunications Industry Ombudsman Ltd today announced the departure of Ombudsman Simon Cohen after 5 years’ service as Ombudsman. 

Changes to the TIO reclassification request process

11 Jun 2015

From Tuesday 7th July, 2015 the TIO is changing the way it receives member reclassification requests. These changes simplify the way a member can lodge a reclassification request. 

Proposed response to reduced TIO demand

27 Mar 2015

The TIO has commenced consultation with its staff on a proposal to reduce staff numbers and restructure some areas to significantly reduce operating costs and increase efficiency. The proposal is a response to the TIO’s declining complaint demand. 

Lodgement of TCP Code compliance documents with Communications Compliance

25 Feb 2015

The C628:2012 Telecommunications Consumer Protections Code (the TCP Code) was registered by the Australian Communications and Media Authority (the ACMA) on 1 September 2012.

TIO closed on Labour Day

25 Feb 2015

The TIO will be closed on Labour Day, Victorian public holiday, on Monday 9 March 2015.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614