04 Dec 2015The TIO will be closed for the period between Christmas and New Year, from midday on Thursday, 24 December 2015 and will reopen at 9am on Monday, 4 January 2016.
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03 Dec 2015
Our October MNews announced that we had updated our conciliation notices to provide more detailed information about the complaint. We have also developed a two-page factsheet on conciliation.
03 Dec 2015The telecommunications industry’s peak body, Communications Alliance has asked the TIO to invite members to comment on proposed revisions to Chapter 9 of the Telecommunications Consumer Protections (TCP) Code C628:2015. This chapter describes the Code Compliance Monitoring Framework of the TCP Code.
03 Dec 2015On 16 December 2015, we will roll out three free online modules that can be used as a resource to assist new and existing members understand the role of the TIO and its complaint handling processes. There is also general information on best practice complaint handling.
23 Oct 2015
The TIO will be closed from the afternoon of Thursday, 24 December 2015 and will reopen on Monday, 4 January 2016.