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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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End-of-year response timeframes

04 Dec 2015

The TIO will be closed for the period between Christmas and New Year, from midday on Thursday, 24 December 2015 and will reopen at 9am on Monday, 4 January 2016. 

Conciliation factsheet now available

03 Dec 2015

Our October MNews announced that we had updated our conciliation notices to provide more detailed information about the complaint. We have also developed a two-page factsheet on conciliation.

Communications Alliance invites comment on Changes to chapter 9 of TCP Code

03 Dec 2015

The telecommunications industry’s peak body, Communications Alliance has asked the TIO to invite members to comment on proposed revisions to Chapter 9 of the Telecommunications Consumer Protections (TCP) Code C628:2015. This chapter describes the Code Compliance Monitoring Framework of the TCP Code.

New education modules to be launched on 16 December

03 Dec 2015

On 16 December 2015, we will roll out three free online modules that can be used as a resource to assist new and existing members understand the role of the TIO and its complaint handling processes. There is also general information on best practice complaint handling.

End-of-year closure 2015

23 Oct 2015

The TIO will be closed from the afternoon of Thursday, 24 December 2015 and will reopen on Monday, 4 January 2016.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614