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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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Our language is changing

16 Dec 2011

TIO is moving away from using the terms Level 1, Level 2, Level 3 and Level 4 to describe its complaint handling procedures.

Telecommunications Consumer Protections Code Compliance Training

09 Nov 2011

Communications Alliance is undertaking a series of one day training courses to help equip telecommunications service providers with the tools they will need to comply with the revised and strengthened TCP Code – scheduled to come into force in early 2012.

New TCP code compliance training

02 Nov 2011

The telecommunication industry's peak body, Communications Alliance, is undertaking a series of one day courses to help telecommunications service providers to comply with the revised and strengthened Telecommunications Consumer Protections Code scheduled to come into force in early 2012.

Misleading advice of a provider’s identity

31 Oct 2011

Our systemic investigations team has observed an increase in the number of investigations it conducts about potentially misleading sales practice.

Responding to the TIO after resolving a complaint

31 Oct 2011

Service providers are required to contact the TIO after they have resolved a complaint with a consumer at Level 2 or above.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614