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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

Our language is changing

16 Dec 2011

TIO is moving away from using the terms Level 1, Level 2, Level 3 and Level 4 to describe its complaint handling procedures.

Telecommunications Consumer Protections Code Compliance Training

09 Nov 2011

Communications Alliance is undertaking a series of one day training courses to help equip telecommunications service providers with the tools they will need to comply with the revised and strengthened TCP Code – scheduled to come into force in early 2012.

New TCP code compliance training

02 Nov 2011

The telecommunication industry's peak body, Communications Alliance, is undertaking a series of one day courses to help telecommunications service providers to comply with the revised and strengthened Telecommunications Consumer Protections Code scheduled to come into force in early 2012.

Misleading advice of a provider’s identity

31 Oct 2011

Our systemic investigations team has observed an increase in the number of investigations it conducts about potentially misleading sales practice.

Responding to the TIO after resolving a complaint

31 Oct 2011

Service providers are required to contact the TIO after they have resolved a complaint with a consumer at Level 2 or above.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?