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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

Work report of the TIO Council: July – December 2011

03 Feb 2012

The TIO Council met four times during the second half of 2011 to discuss and provide advice on the ongoing changes being faced and implemented by the TIO. The Council has continued to contribute to the development of the strategic plan by the Ombudsman, which should be finalised early in 2012.

Ombudsman’s Briefing to TIO Scheme Participants – March 2012

31 Jan 2012

Ombudsman Simon Cohen is holding briefings around Australia in March 2012 to provide information to TIO scheme participants about improvements in the way the TIO is providing services.

Pay TIO invoices with Visa, MasterCard

31 Jan 2012

We are pleased to now be able to offer you new payment options – adding Visa and MasterCard to EFT, cheque, money order and Bpay.

Telemarketing concerns highlighted in TIO Talks

16 Dec 2011

The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.

NBN Stakeholder Messaging Platform released

16 Dec 2011

Communications Alliance has released the NBN Stakeholder Messaging Platform document

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?