04 May 2012The TIO’s new complaint management system was launched this week. Overall the implementation was very successful, despite some high call volumes and minor delays following our planned closure on Monday 30 April 2012.
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26 Apr 2012The cut-over to the new complaint management system will see the TIO close its telephone queue and its investigations area on Monday, 30 April 2012. On that day we will not be taking new complaints via our 1800 number, nor will we be escalating cases to conciliation or investigation.
22 Mar 2012
The Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman are continuing joint efforts to tackle scams relating to mobile phones, SMS and email.
29 Feb 2012Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today.
27 Feb 2012Ombudsman Simon Cohen is holding briefings across Australia next month to provide information to TIO scheme participants about improvements in the way the TIO is providing services. The dates and venues are detailed below.