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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

Update on TIO's new complaint management system

04 May 2012

The TIO’s new complaint management system was launched this week. Overall the implementation was very successful, despite some high call volumes and minor delays following our planned closure on Monday 30 April 2012.

TIO is introducing smart, modern complaint management system to launch 1 May

26 Apr 2012

The cut-over to the new complaint management system will see the TIO close its telephone queue and its investigations area on Monday, 30 April 2012. On that day we will not be taking new complaints via our 1800 number, nor will we be escalating cases to conciliation or investigation.

ACCC and telecommunications Ombudsman tackle phone and SMS scam

22 Mar 2012

The Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman are continuing joint efforts to tackle scams relating to mobile phones, SMS and email.

Small businesses make more complaints to TIO

29 Feb 2012

Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today.

Ombudsman to brief TIO Scheme Participants in March 2012

27 Feb 2012

Ombudsman Simon Cohen is holding briefings across Australia next month to provide information to TIO scheme participants about improvements in the way the TIO is providing services. The dates and venues are detailed below.

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Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

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