01 Nov 2012Ombudsman Simon Cohen released the 2012 TIO Annual Report on Monday 29 October 2012. Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year. There has been a trend of reduced complaints from April 2012, with the last quarter of the financial year being the quietest for almost two years. This trend has continued into the new financial year.
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01 Nov 2012On Tuesday 9 October 2012, Ombudsman Simon Cohen spoke to the CommsDay Summit in Melbourne about the revised Telecommunications Consumer Protections Code. The presentation ‘Minding and Bridging the Gaps’ provided some of the TIO’s views about the new Code.
01 Nov 2012The TIO will be closed on Melbourne Cup Day on Tuesday 6 November 2012. All members should add an extra day to the due date for responses where Melbourne Cup Day falls within the response timeframe.
01 Nov 2012If you have received a TIO invoice in the past 12 months you may have noticed some variance in the total cost of a complaint.
28 Sep 2012TIO implements new keywords in response to new TCP Code from 1 October 2012.