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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

To subscribe to MNews and receive the newsletter monthly, please email members@tio.com.au

2012 Annual Report launched

01 Nov 2012

Ombudsman Simon Cohen released the 2012 TIO Annual Report on Monday 29 October 2012. Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year. There has been a trend of reduced complaints from April 2012, with the last quarter of the financial year being the quietest for almost two years. This trend has continued into the new financial year.

Ombudsman presentation at the CommsDay Summit

01 Nov 2012

On Tuesday 9 October 2012, Ombudsman Simon Cohen spoke to the CommsDay Summit in Melbourne about the revised Telecommunications Consumer Protections Code. The presentation ‘Minding and Bridging the Gaps’ provided some of the TIO’s views about the new Code.

TIO closed on Melbourne Cup Day

01 Nov 2012

The TIO will be closed on Melbourne Cup Day on Tuesday 6 November 2012. All members should add an extra day to the due date for responses where Melbourne Cup Day falls within the response timeframe.

TIO complaint charges

01 Nov 2012

If you have received a TIO invoice in the past 12 months you may have noticed some variance in the total cost of a complaint.

TCP Code update

28 Sep 2012

TIO implements new keywords in response to new TCP Code from 1 October 2012.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614