25 Sep 2013As advised earlier this month, the TIO will implement a new First Contact Referral Process from 1 October 2013. This new process replaces the current Attempted First Contact Process and First Resort Process.
25 Sep 2013The TIO is seeking stakeholder comments on a TIO proposal to publish its complaints data in ways that provide greater context and are more useful to stakeholders, including service providers, consumers and regulators.
25 Sep 2013The ACMA issued a new International Mobile Roaming (IMR) Standard on 27 June 2013.
03 Sep 2013From 1 October 2013, the TIO will refer consumers who have not yet contacted you about their complaint to your nominated TIO complaint referral point.
03 Sep 2013Industry Improvement is an area of the TIO that works with service providers to help them resolve issues and achieve best practice. Specifically, Industry Improvement looks at issues that affect a number or class of consumers, as opposed to individual matters. Industry Improvement achieves this through systemic interventions and other activities.