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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

TIO position statements

13 Aug 2014

We are pleased to release the following two new position statements after consulting with industry and consumer representatives. The new position statements will be effective from 2 September 2014.

Requests for reconnection of disconnected services

21 Jul 2014

TIO is improving its processes to respond when consumers complain about the disconnection of a service.

Victoria/Tasmania member forum - 21 August 2014

21 Jul 2014

Have your say - member roundtable discussion with the Ombudsman Simon Cohen

TIO position statements

01 Jul 2014

We are pleased to release three new position statements after consulting with industry and consumer representatives. 

Remedies in privacy-related complaints

01 Jul 2014

The TIO can consider a range of remedies, both financial and non-financial, for privacy-related complaints.

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Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?