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TIO’s Member Communications team to be known as Industry Engagement team from 1 July 2012

28 June 2012

Member Communications will be known as the Industry Engagement team from 1 July 2012. This reflects the ongoing implementation of the TIO’s Strategic Plan including the Ombudsman’s commitment to increasing our engagement with industry members and providing assistance. Our Member Communications Advisers will now be known as Industry Engagement Advisers.

We can still be contacted at and our helpdesk number remains 03 8680 8424.

Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614