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TIO closed over Easter and on Anzac Day

10 April 2014

The TIO will be closed on the following National public holidays:

  • Good Friday: Friday, 18 April 2014
  • Easter Monday: Monday, 21 April 2014
  • Anzac Day: Friday, 25 April 2014

All members should add an extra day to the due date for responses for each of these dates that fall within the response timeframe.

Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614