This month, the TIO successfully completed the first stage of our new complaint management system, called RADaR. We cut-over to RADaR on Tuesday 1 May 2012.
You may have noticed that our complaint correspondence, that is our emails and letter templates, have changed. Members have told us that they are happy with the changes and have also come up with some helpful suggestions about further improvements . One change you may have noticed is that the subject headings in our complaint correspondence are now different. Complaints that the TIO refers to its members now originate from TIO.InvestigationsTeam@tio.com.au.
We thank those members that have worked with us to identify potential areas for improvement and provided feedback. Please email firstname.lastname@example.org or call Member Communications on 03 8680 8424, if you require information on the changes or if you have feedback.