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Telemarketing concerns highlighted in TIO Talks

16 December 2011

The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.

Consumers have complained to the Ombudsman about telemarketers who represent themselves as acting on behalf of a large provider. The consumers say they unwittingly transfer their services to a company that in some cases they had never heard of.

Other issues highlighted in TIO Talks include:

  • July – September complaint statistics: new complaints stabilised in the first quarter of 2011-12. The TIO received 51,196 new complaints, an increase of 0.8 per cent compared to the previous quarter.
  • Financial hardship: some of the measures needed to prevent unaffordable debt, and to identify and deal fairly with consumers who are in hardship. 
  • Tips for consumers to avoid unexpectedly high bills over the holiday season.

TIO Talks is available in PDF or HTML format at

Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

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