The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.
Consumers have complained to the Ombudsman about telemarketers who represent themselves as acting on behalf of a large provider. The consumers say they unwittingly transfer their services to a company that in some cases they had never heard of.
Other issues highlighted in TIO Talks include:
- July – September complaint statistics: new complaints stabilised in the first quarter of 2011-12. The TIO received 51,196 new complaints, an increase of 0.8 per cent compared to the previous quarter.
- Financial hardship: some of the measures needed to prevent unaffordable debt, and to identify and deal fairly with consumers who are in hardship.
- Tips for consumers to avoid unexpectedly high bills over the holiday season.
TIO Talks is available in PDF or HTML format at www.tio.com.au/publications/blog