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Telecommunications Consumer Protections Code Compliance Training

09 November 2011


Communications Alliance is undertaking a series of one day training courses to help equip telecommunications service providers with the tools they will need to comply with the revised and strengthened TCP Code – scheduled to come into force in early 2012.

The revised Code includes, for the first time, a strong compliance monitoring framework – to be delivered by a new and independent body named Communications Compliance.

The Communications Alliance training program will enable service providers to understand their compliance obligations and the steps they need to take to fulfil these. The training will be undertaken by seasoned industry experts and will leave service providers with a suite of compliance tools.

Who should attend

Representatives from carriage service providers, internet service providers and content service providers.



Special Offer

Any organisation* undertaking TCP Code Compliance Training in November and December 2011 will be entitled to a full year’s Membership of Communications Alliance at 50% off the normal rates.

Being a member of Communications Alliance will give your organisation access to ongoing compliance advice and assistance as a useful complement to the initial training course, along with all the other benefits of being part of Australia’s primary telecommunications industry organisation.

More information on this offer and the benefits of Communications Alliance membership.

*Offer applies to new Members only

Dates and Venues

Sydney - Mon, November 21, 2011: Saxons Training Facilities - Level 10, 10 Barrack Street, Sydney

Sydney - Tue, November 22, 2011: Saxons Training Facilities - Level 10, 10 Barrack Street, Sydney

Melbourne - Thu, November 24, 2011: Saxons Training Facilities - Level 8, 500 Collins Street Melbourne 

Melbourne - Fri, November 25, 2011: Saxons Training Facilities - Level 8, 500 Collins Street Melbourne 

Adelaide - Mon, November 28, 2011: venue TBC

Brisbane - Wed, November 30, 2011: Saxons Training Facilities - Level 11, 300 Adelaide Street, Brisbane

Canberra - Fri, December 02, 2011: venue TBC

Perth - Mon, December 05, 2011: venue TBC

Register today

Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614