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Reclassification request process changes today

06 July 2015

As advised in MNews last month, the TIO is changing the way it receives member reclassification requests from today. These changes simplify the way you can lodge a request to reclassify a TIO complaint. The changes follow a successful trial with members of the new arrangements.

Online form

To make a reclassification request, simply fill out the online form via the Reclassification request page on our website.

A key feature of the new online Reclassification Request Form is the facility to upload documents that support your request. 

Who will assess requests

All reclassification requests will now come through a single channel (via the online reclassification form) and this will be handled by specialised TIO officers. This streamlined process means your requests will be lodged and actioned centrally within our Dispute Resolution Division.   

Frequently asked questions

You will find Reclassification FAQs on our website. This section is designed to help you understand the grounds for requesting a reclassification and the reasons for our decisions. This page will evolve as we receive feedback on how it can be more useful to you.

If you have any questions, please contact TIO Industry Engagement via email or phone 03 8680 8424.  

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Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614