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Proposed response to reduced TIO demand

27 March 2015

The TIO has commenced consultation with its staff on a proposal to reduce staff numbers and restructure some areas to significantly reduce operating costs and increase efficiency. The proposal is a response to the TIO's declining complaint demand.

Details of how the TIO will undertake these changes will not be available until the TIO has consulted with its staff, considered their views and made a decision.

If you have any queries about a specific case, please continue to speak with the officer handling that case as normal.

If you need to seek a reclassification of a TIO Officer's decision you may send your request to

If you need to discuss any general matters in the coming weeks, please continue to contact your Industry Engagement adviser. 

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614