The TIO has commenced consultation with its staff on a proposal to reduce staff numbers and restructure some areas to significantly reduce operating costs and increase efficiency. The proposal is a response to the TIO's declining complaint demand.
Details of how the TIO will undertake these changes will not be available until the TIO has consulted with its staff, considered their views and made a decision.
If you have any queries about a specific case, please continue to speak with the officer handling that case as normal.
If you need to seek a reclassification of a TIO Officer's decision you may send your request to email@example.com.
If you need to discuss any general matters in the coming weeks, please continue to contact your Industry Engagement adviser.