The TIO’s plain language Terms of Reference, which explain the TIO’s objectives and rules more clearly using an accessible, plain English format, take effect today and are available on our website.
We have also made some consequential amendments to our complaints handling procedures to make sure they are consistent with the Terms of Reference.
As we recently advised, the new plain language Terms of Reference:
- address a number of outstanding recommendations out of the Department of Communication's (formerly the Department of Broadband, Communication and the Digital Economy) review of the TIO Scheme
- streamline the provisions about systemic issues and confirm an “own motion” power to handle a systemic issue with or without a complaint
- make it easier for stakeholders to read and understand the document, and
- are published on our website to improve accessibility.