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Plain language Terms of Reference

21 October 2014

The TIO's objectives and rules are contained in the Terms of Reference and Company Constitution. On 5 August 2014, the TIO Ltd Board approved a new plain language version of the Terms of Reference. The new plain language Terms of Reference is effective from Monday, 1 December 2014.

The current Terms of Reference have not been fully revised since the commencement of the TIO in 1993. They are complex to read and interpret. The new plain English Terms of Reference seek to address this, with much simpler and more succinct statements about the types of complaints the TIO handles, and how we handle them. While the language has changed, the substantive content and meaning of the Terms of Reference has generally not changed.

The primary improvement in the new Terms of Reference is to address a number of outstanding recommendations out of the Department of Communication's (formerly the Department of Broadband, Communication and the Digital Economy) review of the TIO Scheme. These include streamlining the provisions regarding Systemic Issues, and confirming an "own motion" power to handle a systemic issue with or without a complaint.

The new plain English Terms of Reference will be published on the TIO website on 1 December 2014 as an html web document rather than a PDF, which will improve accessibility to stakeholders. The plain language will make it easier for all stakeholders to read and understand the document.

A PDF version of the plain language Terms of Reference is now available for easy reference.

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