Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Ombudsman’s Briefing to TIO Scheme Participants – March 2012

31 January 2012

Ombudsman Simon Cohen is holding briefings around Australia in March 2012 to provide information to TIO scheme participants about improvements in the way the TIO is providing services.  

Many of these changes, including to our complaint handling, billing and Member engagement services, have been adopted directly in response to TIO member feedback.

Mr Cohen will present briefings across Australia in March. While details are still being finalised, please take note of the following dates.

Brisbane and Gold Coast: Monday, 19 March
Sydney: Tuesday, 20 March
Melbourne: Wednesday, 21 March
Adelaide: Thursday, 22 March
Perth: Friday, 23 March

Our members in Hobart, Canberra and other areas are welcome to attend one of the briefings, just speak to Member Communications and we’ll keep you posted as the venues are confirmed.

If you have any questions or want to sign up for more information as the date approaches, please contact Member Communications on (03) 8680 8424.

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614