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Ombudsman to brief TIO Scheme Participants in March 2012

27 February 2012

Ombudsman Simon Cohen is holding briefings across Australia next month to provide information to TIO scheme participants about improvements in the way the TIO is providing services. The dates and venues are detailed below.

If you have any questions or want to sign up for more information please contact the TIO's Member Communications Team on (03) 8680 8424.

Monday, 19 March 2012

Brisbane and Gold Coast


Time: 9.30am - 11.30am
Venue: Urban Brisbane Hotel, 345 Wickham Terrace, Brisbane QLD

Gold Coast

Time: 2pm - 4pm
Venue: Vibe Hotel, 42 Ferny Avenue, Surfers Paradise QLD

Tuesday, 20 March 2012


Session 1: 9.30am - 11.30am
Session 2: 2pm - 4pm
Venue: The Marque Hotels, Cnr George & Quay Streets, Railway Square, Sydney NSW

Wednesday, 21 March 2012


Time: 9.30am -11.30am
Venue: Financial Ombudsman Service, Southern Tower, 717 Bourke Street, Docklands VIC
            (the entrance to the conference is via Mayfield Place which runs off Aurora Lane)            

Thursday, 22 March 2012


Time: 9.30am -11.30am
Mercure Grosvenor Hotel Adelaide, 125 North Terrace, Adelaide SA

Friday, 23 March 2012


Time: 9.30am - 11.30am
Venue: Citigate Perth, 707 Wellington Street,Perth WA

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614