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NBN Stakeholder Messaging Platform released

16 December 2011

Communications Alliance has released the NBN Stakeholder Messaging Platform document. The document addresses a wide range of likely questions and issues relevant to consumers and Service Providers on migration of customers to NBN-based services including descriptions of what migration will involve, who the key players in that activity will be, and issues such as services, contracts equipment, fault management and more.

In the creation of the document Communications Alliance has received valuable input from numerous parties, including (but not limited to) the Department of Broadband, Communications and the Digital Economy (DBCDE), NBN Co, the Australian Competition and Consumer Commission (ACCC), the Australian Communications Consumer Action Network (ACCAN), Carriage Service Providers and the Copper Development Centre.

This document is intended to provide NBN stakeholders with information that will assist them in the creation of their own communications material for their customers and stakeholders. It is available for Communications Alliance members from the Members only Documents on the Members Area webpage.

Interested Service Providers who are not members of Communications Alliance are invited to contact Communications Alliance for further information on (02) 9959 9111 or via

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

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  • make an online complaint
  • 1800 062 058                
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    Collins Street West Vic 8007                            
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