Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Member database review

28 January 2016

The TIO is reviewing its membership database to ensure that Director or other senior contact details held for members are correct and up-to-date. 

From time to time, the TIO will issue important notices and governance communications to our members, such as the upcoming review of our funding model (see story below).  It is therefore imperative our member contact information is accurate and up to date.  

We have recently contacted you by telephone or email asking you to confirm or update your company details. 

Thank you to the many members who have done so.  

If you haven’t had the opportunity to confirm or update the details for your company, please email us with the following information by Monday 1 February:
  • Legal name of member
  • Trading names (if any)
  • ABN
  • ACN
  • Registered street address
  • Director/ Senior company representative
  • Email
  • Contact telephone numbers

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614