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Lodgement of TCP Code compliance documents with Communications Compliance

25 February 2015

The C628:2012 Telecommunications Consumer Protections Code (the TCP Code) was registered by the Australian Communications and Media Authority (the ACMA) on 1 September 2012.

The TCP applies to all carriers/carriage service providers (CSPs) providing services to Consumers (and this may include small businesses) in Australia.  

The TCP Code contains a variety of rules e.g. in the areas of advertising, product summaries, spend management, billing and complaint handling.

Chapter 9 of the TCP Code requires that all CSPs bound by the TCP Code lodge a Compliance Attestation and a Customer Information Compliance Statement with Communications Compliance (CommCom), an independent, industry established body, each year.

CommCom is responsible for overseeing the conduct of the Code Compliance Framework outlined in the TCP Code. CommCom operates not-for-profit and is financed by fees for its services. 

If you are bound by the Code, in late February you will receive a letter and/or email from CommCom, reminding you that lodgement of annual compliance documents is due no later than 1 April 2015.

CommCom will also provide you with all information around the lodgement process. For further information on CommCom, the application of the TCP Code and for a copy of the Code, please visit the CSP Portal

Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
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  • Fax our consumer complaint form to 1800 630 614