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Important reminder about credit provider obligations from OAIC

06 January 2016

The Office of the Australian Information Commissioner (OAIC) has asked the TIO to distribute a letter from the Acting Australian Information Commissioner, Timothy Pilgrim, to our members. 

The Acting Australian Information Commissioner is reminding telecommunications providers that exchange information with credit reporting bodies, to:
  • engage with credit reporting bodies in relation to credit reporting bodies’ auditing obligations imposed by Part IIIA of the Privacy Act 1988, and 
  • take reasonable steps to rectify any issues identified in the course of credit reporting bodies’ audits.

This reminder is intended to facilitate credit reporting bodies and credit providers working co-operatively to ensure the integrity of information in the credit reporting system through agreements, auditing, and identifying and resolving issues without the need for regulatory intervention by the OAIC. 

Please read the OAIC letter here.

If you have any queries, please contact the OAIC

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614