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End-of-year response timeframes

04 December 2015

The TIO will be closed for the period between Christmas and New Year, from midday on Thursday, 24 December 2015 and will reopen at 9am on Monday, 4 January 2016.

If you have any questions about the response timeframes, please contact our Industry Engagement team on 03 8680 8424. 

The timeframes for service providers to respond to TIO complaints recorded before Christmas will be extended to allow for the closure, as follows:

Date complaint
logged

Due Dates

10 day timeframe

15 day timeframe

20 day timeframe

27 November

11 December

18 December

4 January

1 December

14 December

21 December

5 January

2 December

15 December

22 December

6 January

3 December

16 December

23 December

7 January

4 December

17 December

4 January

8 January

5 December

18 December

4 January

11 January

7 December

21 December

5 January

12 January

8 December

22 December

6 January

13 January

9 December

23 December

7 January

14 January

10 December

4 January

11 January

18 January

11 December

4 January

11 January

18 January

14 December

5 January

12 January

19 January

15 December

6 January

13 January

20 January

16 December

7 January

14 January

21 January

17 December

8 January

15 January

22 January

18 December

11 January

18 January

25 January

21 December

12 January

19 January

27 January

22 December

13 January

20 January

28 January

23 December

14 January

21 January

29 January

24 December

15 January

22 January

1 February

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disputed credit default listing

case study - credit listing

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614