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End-of year closure and response timeframes

22 November 2017

End-of-year closure

The Telecommunications Industry Ombudsman will be closed from Friday 22 December 2017 and will re-open at 9am on Tuesday, 2 January 2018.

The due dates for responses sent to providers will reflect the closure. Consumers who contact the Telecommunications Industry Ombudsman during our closure will be directed to their providers.

Response timeframes

The time for service providers to respond to complaints will be extended to allow for the closure and the public holidays during this time, as follows:

Date complaint logged          

Response due date from providers          

 

10 day          

15 day          

20 day          

1-Dec          

15-Dec        

22-Dec        

8-Jan        

4-Dec          

18-Dec        

2-Jan        

9-Jan        

5-Dec          

19-Dec        

3-Jan        

10-Jan        

6-Dec          

20-Dec        

4-Jan        

11-Jan        

7-Dec          

21-Dec        

5-Jan        

12-Jan        

8-Dec          

22-Dec        

8-Jan        

15-Jan        

11-Dec          

2-Jan        

9-Jan        

16-Jan        

12-Dec          

3-Jan        

10-Jan        

17-Jan        

13-Dec          

4-Jan        

11-Jan        

18-Jan        

14-Dec          

5-Jan        

12-Jan        

19-Jan        

15-Dec          

8-Jan        

15-Jan        

22-Jan        

18-Dec          

9-Jan        

16-Jan        

23-Jan        

19-Dec          

10-Jan        

17-Jan        

24-Jan        

20-Dec          

11-Jan        

18-Jan        

25-Jan        

21-Dec          

12-Jan        

19-Jan        

29-Jan        

22-Dec          

15-Jan        

22-Jan        

30-Jan        

2-Jan          

16-Jan        

23-Jan        

31-Jan        

If you have any questions, please contact Member Services.

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614