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End-of year closure and response timeframes

25 November 2016

End-of-year closure

The Telecommunications Industry Ombudsman will be closed from Friday 23 December 2016 and will re-open at 9am on Tuesday, 3 January 2017.

The due dates for responses sent to providers will reflect the closure. Consumers who contact the Telecommunications Industry Ombudsman during our closure will be directed to their providers.

Response timeframes

The time for service providers to respond to complaints will be extended to allow for the closure and the public holidays during this time, as follows:

Date complaint logged          

Response due date from providers          

 

10 day          

15 day          

20 day          

25-Nov          

*9-Dec        

*16-Dec        

3-Jan        

28-Nov          

*12-Dec        

19-Dec        

4-Jan        

29-Nov          

*13-Dec        

*20-Dec        

5-Jan        

30-Nov          

*14-Dec        

*21-Dec        

6-Jan        

1-Dec          

*15-Dec        

*22-Dec        

9-Jan        

2-Dec          

*16-Dec        

3-Jan        

10-Jan        

5-Dec          

*19-Dec        

4-Jan        

11-Jan        

6-Dec          

*20-Dec        

5-Jan        

12-Jan        

7-Dec          

*21-Dec        

6-Jan        

13-Jan        

8-Dec          

*22-Dec        

9-Jan        

16-Jan        

9-Dec          

3-Jan        

10-Jan        

17-Jan        

12-Dec          

3-Jan        

11-Jan        

18-Jan        

13-Dec          

4-Jan        

12-Jan        

19-Jan        

14-Dec          

5-Jan        

13-Jan        

20-Jan        

15-Dec          

6-Jan        

16-Jan        

23-Jan        

16-Dec          

9-Jan        

17-Jan        

24-Jan        

19-Dec          

10-Jan        

18-Jan        

25-Jan        

20-Dec          

11-Jan        

19-Jan        

27-Jan        

21-Dec          

12-Jan        

20-Jan        

31-Jan        

22-Dec          

13-Jan        

23-Jan        

1-Feb        

23-Dec          

16-Jan        

24-Jan        

2-Feb        

3-Jan          

17-Jan        

25-Jan        

3-Feb        

*Standard timeframe applies        

If you have any questions, please contact Stakeholder Engagement.

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