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End-of-year closure

14 October 2014

The TIO will close from Wednesday, 25 December 2014 and reopen on Monday, 5 January 2015.

The time for service providers to respond to complaints will be extended to allow for the closure and the public holidays during this time. More information about response times and dates will be available during December 2014.

We will encourage consumers who contact us during our closure to contact their provider directly.

If you have any questions, please contact our Industry Engagement Team by email or by phone on 03 8600 8424.

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614