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Email transition update

12 September 2011

During the last year, the TIO has been moving to email referral of Level 1 complaints. Under this process, you receive an email from us and are then required to make an outbound call to the consumer. We also began sending other complaint correspondence from the TIO via email.

Transitioning all our members to email as a main form of communications will require us to contact our membership to confirm the current contact details we are holding are appropriate for the correspondence that we need to send. We will be contacting our members over the next few months to discuss their transition. If you want to opt for email correspondence only, call Member Communications on 03 8680 8424 and we will arrange the transition.

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614