Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Directing your correspondence to the TIO

18 December 2014

There are several reasons why members contact the TIO in writing about a complaint. We want to respond to your emails as quickly as possible. To make sure your emails are going directly to the right TIO contact, please email the following contacts: 

Email Address Reason to use the email address Further information When you are unable to contact a consumer You can read about the ‘unable to contact consumer’ process here: or When you are responding to a matter or lodging a reclassification request Please use either TIO Investigations or TIO. Please do not send to both email addresses.

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614