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Directing your correspondence to the TIO

18 December 2014


There are several reasons why members contact the TIO in writing about a complaint. We want to respond to your emails as quickly as possible. To make sure your emails are going directly to the right TIO contact, please email the following contacts: 

Email Address Reason to use the email address Further information
Nocontact@tio.com.au When you are unable to contact a consumer You can read about the ‘unable to contact consumer’ process here: http://www.tio.com.au/members/member-news/a-reminder-about-the-tios-unable-to-contact-consumer-process
TIOInvestigations@tio.com.au or TIO@tio.com.au When you are responding to a matter or lodging a reclassification request Please use either TIO Investigations or TIO. Please do not send to both email addresses.
 

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614