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Data Retention Industry Grants Programme Open For Applications

12 January 2016

The Federal Attorney-General’s Department has asked the TIO to share with its members some important information about the Australian Government’s Data Retention Industry Grants Programme. 

On Thursday, 7 January 2016 the Government announced the opening of a grants programme of up to $128.4 million to assist the telecommunications industry with the up-front costs of meeting their data retention obligations.  

The Data Retention Industry Grants Programme consists of a single funding round open to all telecommunication service providers who have data retention obligations. 

The grants programme is designed to make a financial contribution to service providers’ typical up-front data retention costs, and includes support for smaller providers. 

Applications opened on Thursday, 7 January 2016. The closing date for applications is 5pm (AEDT) on Tuesday, 23 February 2016.

Telecommunications companies with data retention obligations are required to retain limited communications data for two years.

Assisting industry with the implementation of data retention obligations remains a key priority for the Australian Government. 

Any service provider with questions about the grants programme, including the guidelines and application form, can visit the Grants Programme page on the Government’s Business website for more information.

A help line is available to potential applicants who can call 13 28 46, Monday to Friday between 8am and 8pm (AEDT) with the exception of Australian national public holidays.

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

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