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Changes to TIO Council

27 July 2012

Sue Sdregas has concluded her term as the SingTel Optus Nominee to the TIO Council. Sue has been replaced by Gary Smith, who is currently General Manager of Regulatory Compliance at Optus.

Wayne Warbuton's term as a User Nominee to the TIO Council came to a close on 30 June 2012. The TIO Board appointed Catriona Lowe as User Nominee effective 1 July 2012, on recommendation of the TIO Council after it completed a nomination and selection process. Catriona is currently the Co-CEO of the Consumer Action Law Centre in Victoria and has extensive experience and involvement in consumer organisations.

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614