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Additional consumer contacts

31 October 2011

The TIO has historically provided the consumer’s preferred contact details in the Level 1 email notification to members. In response to feedback from members the TIO also will record an additional contact number, if one is provided by the consumer. The details will be recorded in the Level 1 complaint handling notes from 1 November 2011. This change should benefit both members and consumers in that it will increase the opportunity for the member to contact its customer to resolve the complaint.

Queries about the contact details provided can be directed to the TIO Officer responsible for the complaint.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614