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Billing and payments

The TIO is an industry funded not-for-profit organisation. We recover the cost of delivering our service by billing you for the complaints we receive from your customers. We do not charge membership or joining fees.

More information

If you have general questions about our fee structure, please contact the Member Services team via email or call 03 8680 8424.

If you have a question about your invoice, please contact TIO accounts receivable via email or on (03) 8680 8609.


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A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?