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Billing and payments

The TIO is an industry funded not-for-profit organisation. We recover the cost of delivering our service by billing you for the complaints we receive from your customers. We do not charge membership or joining fees.

More information

If you have general questions about our fee structure, please contact the Member Services team via email or call 03 8680 8424.

If you have a question about your invoice, please contact TIO accounts receivable via email or on (03) 8680 8609.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?