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Billing and payments

The TIO is an industry funded not-for-profit organisation. We recover the cost of delivering our service by billing you for the complaints we receive from your customers. We do not charge membership or joining fees.

More information

If you have general questions about our fee structure, please contact the TIO’s Stakeholder Engagement team via email or on (03) 8680 8424.

If you have a question about your invoice, please contact TIO accounts receivable via email or on (03) 8680 8609.

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614