Billing and payments
The TIO is an industry funded not-for-profit organisation. We recover the cost of delivering our service by billing you for the complaints we receive from your customers. We do not charge membership or joining fees.
If you have general questions about our fee structure, please contact the TIO’s Stakeholder Engagement team via email or on (03) 8680 8424.
If you have a question about your invoice, please contact TIO accounts receivable via email or on (03) 8680 8609.
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614