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Indigenous Outreach

The TIO has created a suite of resources aimed at intermediary organisations working in remote Indigenous communities. 
The resources aim to increase the awareness of people in remote communities that they can come to the TIO if they cannot resolve a problem with their landline, mobile or internet service provider. 


The resources


Through a series of simple illustrations, the flipchart takes people through two case studies about complaints that Indigenous consumers have brought to the TIO. The illustrations for all the material were created by Indigenous designer Marcus Lee.

Download flipchart in English 



The brochure illustrates what Indigenous consumers should do if they want to complain to the TIO.

Download brochure in English





There are six posters available which provide simple information about the TIO.  

Posters are available in Kriol, Arrernte, Warlpiri, Yolngu Matha, Pitjantjatjara and English.


Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614