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Indigenous Outreach

The Telecommunications Industry Ombudsman has created a suite of resources aimed at intermediary organisations working in remote Indigenous communities. 
The resources aim to increase the awareness of people in remote communities that they can come to the Telecommunications Industry Ombudsman if they cannot resolve a problem with their landline, mobile or internet service provider. 

The resources


Through a series of simple illustrations, the flipchart takes people through two case studies about complaints that Indigenous consumers have brought to the Telecommunications Industry Ombudsman. The illustrations for all the material were created by Indigenous designer Marcus Lee.          

Download flipchart in English


The brochure illustrates what Indigenous consumers should do if they want to complain to the Telecommunications Industry Ombudsman.          

Download brochure in English


There are six posters available which provide simple information about the Telecommunications Industry Ombudsman.            

Posters are available in Kriol, Arrernte, Warlpiri, Yolngu Matha, Pitjantjatjara and English.

Phone and Internet Services In A New Home

Phone and internet services in a new home

Anita wanted to transfer internet services to her new address.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614