Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website


Indigenous resources

TIO Indigenous Resources DL Brochure

View our Indigenous resources


The Telecommunications Industry Ombudsman sponsors a small number of events or activities staged by intermediary organisations. Sponsorships might be monetary or the provision of support or resources by the Telecommunications Industry Ombudsman.

In assessing a sponsorship proposal, the primary consideration will be the benefit of the proposal to improve our accessibility to disadvantaged and vulnerable consumers. More detailed information is contained in the accompanying sponsorship policy.

If you wish to apply for sponsorship please, after reading the sponsorship policy in PDF (185kb) or Word (48.7kb), submit your proposal to the Stakeholder Engagement team via email or phone 03 8680 8449.

Enquiries should be directed to the Stakeholder Engagement team via email or phone 03 8680 8449.

Your sponsorship proposal will stand a greater chance of success if you provide the Telecommunications Industry Ombudsman with adequate notice to assess it.

Billing complaint

Billing complaint

A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614