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Judi Jones, Ombudsman    

Judi Jones

Judi Jones has extensive experience in alternative dispute resolution, management, and the law. She held the position of Electricity and Gas Complaints Commissioner in New Zealand for 14 years. As the inaugural ombudsman, Judi established a scheme that is now the largest in New Zealand and is fully funded by the electricity and gas industry.

Judi’s work in New Zealand for organisations such as the Advertising Standards Complaints Board and the Massey University Dispute Resolution Centre has given her a wealth of experience in her field. Her past appointments include being a member of the Security and Reliability Council for the electricity industry, Chair of the Advertising Standards Complaints Appeal Board, and former chair of Consumer NZ.

Judi holds a law degree and a Masters in Business Studies with Distinction in dispute resolution. She is currently the Chair of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices. Judi also has a long-standing involvement with ANZEWON, the Australia & New Zealand Energy and Water Ombudsman Network.

Diane Carmody, Executive Director of Dispute Resolution and Deputy Ombudsman

Diane Carmody

Diane Carmody has considerable experience in management and 16 years of experience working in industry-based dispute resolution. Prior to joining the Telecommunications Industry Ombudsman Diane worked for the Financial Services Ombudsman and its predecessor, the Banking and Financial Services Ombudsman, where she held the positions of Executive General Manager and General Manager respectively. During this time Diane gained broad exposure to the consumer and industry perspective on alternative dispute resolution and government regulation at a national and international level.

Diane has a Master of Business Administration from Melbourne University and a First Class Honours degree in Science, also from Melbourne University. She has a Diploma of Education and a certificate in Commercial Mediation.

Phone upgrades

Phone Upgrades

Kevin felt he had been misled and pressured by his provider to get a new phone, when he went to his local store to renew his contract.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614