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Ombudsman

Judi Jones, Ombudsman

Judi Jones

Judi Jones has extensive experience in alternative dispute resolution, management and the law. She has held the position of Electricity and Gas Complaints Commissioner in New Zealand since 2002. As the inaugural ombudsman, Judi established the scheme that is now the largest in New Zealand and is fully funded by the electricity and gas industry.

Judi has a wealth of experience gained from working in organisations in New Zealand, such as the Advertising Standards Complaints Board and the Massey University Dispute Resolution Centre. In New Zealand, she sits on the Security and Reliability Council for the electricity industry, is Chair of the Advertising Standards Complaints Appeal Board, is a former chair of the Consumers' Institute and served on the electricity industry's Grid Security Committee.

Judi holds a law degree and a Masters in Business Studies with Distinction in dispute resolution. She is currently the Chair of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices. Judi also has a long-standing involvement with ANZEWON, the Australia & New Zealand Energy and Water Ombudsman Network.

Diane Carmody, Deputy Ombudsman

Diane Carmody

Diane Carmody has considerable experience in management and 16 years experience working in industry-based dispute resolution. Prior to joining the Telecommunications Industry Ombudsman Diane worked for the Financial Services Ombudsman and its predecessor, the Banking and Financial Services Ombudsman, where she held the positions of Executive General Manager and General Manager respectively. During this time Diane gained broad exposure to the consumer and industry perspective on alternative dispute resolution and government regulation at a national and international level.

Diane has a Master of Business Administration from Melbourne University and a First Class Honours degree in Science, also from Melbourne University. She has a Diploma of Education and a certificate in Commercial Mediation.

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614