Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website


Judi Jones, Ombudsman    

Judi Jones

Judi Jones has extensive experience in alternative dispute resolution, management, and the law. She held the position of Electricity and Gas Complaints Commissioner in New Zealand for 14 years. As the inaugural ombudsman, Judi established a scheme that is now the largest in New Zealand and is fully funded by the electricity and gas industry.

Judi’s work in New Zealand for organisations such as the Advertising Standards Complaints Board and the Massey University Dispute Resolution Centre has given her a wealth of experience in her field. Her past appointments include being a member of the Security and Reliability Council for the electricity industry, Chair of the Advertising Standards Complaints Appeal Board, and former chair of Consumer NZ.

Judi holds a law degree and a Masters in Business Studies with Distinction in dispute resolution. She is currently the Chair of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices. Judi also has a long-standing involvement with ANZEWON, the Australia & New Zealand Energy and Water Ombudsman Network.

Unusual mobile upgrades

Silver Comm* upgrades Perry’s* mobile plan

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614