We take complaints and compliments seriously and use your feedback to review and improve our services.
We have a procedure for dealing with compliments and complaints about our service, including the way we handle personal information. We want to hear from you about our performance in dealing with you.
You can give us feedback by:
When you make a complaint, we give a commitment that a manager at the TIO will:
You can read more about the way we handle complaints about the Telecommunications Industry Ombudsman in the Compliments and Complaints policy
You can also see a flow chart of our feedback process.
A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.