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Compliments and Complaints about the Telecommunications Industry Ombudsman

We welcome feedback and use it to review and improve our services.

We have a policy and procedure for dealing with compliments and complaints about our service, including the way we handle personal information. You can find it here.

You can enter your feedback below and we will direct it to a compliments and complaints manager.

If we need to investigate the issue you raise, we will record your complaint in our database and will respond within 20 business days.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614